Shipping Worldwide

All Orders are shipped via EXPRESS, plus orders over $200 receive a 50% shipping Discount

• All orders will be shipped out on business days only.
• Please note that our couriers do not pick up parcels on Saturdays, Sundays or any Public Holidays.

Orders dispatch same day

All Orders Received BEFORE 3:00pm are made up as well as dispatched same day.

Typically, ALL items listed on the website will be dispatched from our clinic within 24 to 72 business hours. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us or if we anticipate delays. Risk in the products passes to you on commencement of delivery.

Next day dispatch

Orders Received AFTER 3:00pm each business day will be dispatched on the following business day. Orders received and processed by us on Friday or weekend days will be dispatched on the following Monday.

Purchases are subject to our usual Terms & Conditions

Delivery Fees

Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination.   The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge.

Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.

Delivery methods & locations

We work with a number of delivery partners and courier companies in order to deliver worldwide; in some cases this may be handed to a third party to ensure remote areas can be accommodated. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Customer Care Team after your order is finalized. Our delivery partner may leave a card at the address and you will need to pick up the delivery from your Post outlet or contact the courier company to arrange for re-delivery. You agree to pay any shipping and handling charges presented to you at the time you make a purchase.

We do not accept liability for any loss, theft or damage to the products after delivery.

Delivery failure

It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you.

You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.